Refund Policy
At Vaidehi Sweets Restaurant & Banquet, we aim to provide our customers with quality food, sweets, restaurant services and memorable event experiences. This Refund Policy explains the general terms applicable to cancellations, advance payments, banquet bookings and eligible refunds.
Refunds are considered based on the nature of the service, booking terms, cancellation timing and applicable charges. Customers are requested to carefully review the booking details before making any advance payment.
Not every payment may be eligible for a refund, particularly where services, food preparation or event arrangements have already been initiated.
Banquet and event bookings may require an advance payment to reserve the selected date and venue. Cancellation requests should be communicated to us as early as possible.
Advance payments made for banquet, event or special arrangements are subject to the terms communicated at the time of booking.
Customers should confirm the event date, guest count, selected package and other requirements before making an advance payment.
Fresh food and sweets are prepared specifically for customers and, due to their perishable nature, may generally not be eligible for cancellation or refund after preparation has begun.
If you receive an incorrect, damaged or significantly different order, please contact us as soon as possible so that we can review the issue and determine an appropriate resolution.
If there is an issue with an order, customers should contact Vaidehi Sweets Restaurant & Banquet promptly after receiving the order.
Depending on the circumstances, we may offer a replacement, correction or other suitable resolution after reviewing the complaint.
In exceptional circumstances, we may need to cancel or modify a booking due to operational issues, unforeseen events, safety concerns, government restrictions or circumstances beyond our reasonable control.
Where applicable, customers will be informed and the available refund or alternative arrangement will be discussed based on the circumstances of the booking.
Where a refund is approved, the processing time may depend on the payment method and the relevant banking or payment service provider.
Customers may be asked to provide appropriate payment or transaction details required for processing an approved refund.
Certain charges may be non-refundable where they relate to services already provided, customized arrangements, special preparations, third-party services or expenses incurred for the customer's booking.
Requests to change an event or banquet date will be considered subject to venue availability and the applicable booking terms.
A date change may involve additional charges or adjustment of the advance amount depending on the circumstances and revised booking requirements.
To request a refund or raise an issue regarding a payment, customers should contact us with the relevant booking or transaction details.
Please provide the following information where applicable:
Every refund request may be reviewed individually based on the booking details, payment status, service provided, cancellation timing and applicable terms.
Submission of a refund request does not automatically guarantee approval of the refund.
Vaidehi Sweets Restaurant & Banquet reserves the right to update or modify this Refund Policy when necessary. Any changes will be published on this page.
If you have any questions regarding cancellations, payments or refund requests, please contact us using the information below:
Last Updated: 02 October 2026